Refund Policy for CreateSpace
At CreateSpace, we’re committed to providing a seamless and satisfactory experience for our users. Our refund policy is designed to ensure that you’re protected in case something goes wrong.
Refund Eligibility
You may be eligible for a refund in the following situations:
– You’ve paid for a package or service that you didn’t receive or use.
– You’ve experienced technical issues that prevented you from accessing our platform or services.
– You’ve cancelled a project or gig, and the client has requested a refund.
Refund Process
To initiate a refund, please follow these steps:
- Log in to your CreateSpace account and navigate to the “Transactions” tab.
- Click on “Refunds” and select the type of refund you’re requesting (single or bulk refund).
- Enter the details of the transaction you’re trying to refund and click “Process refund”.
Refund Timelines
Refund timelines usually depend on the payment channel. Here are some estimated timelines:
– Card refunds: 3-15 business days
– Account refunds: 24-48 business hours
Exceptions
Please note that refunds may not be possible in certain situations, such as:
– If you’ve already received payment for a project or gig.
– If you’ve violated our terms of service or community guidelines.
Contact Support
If you have any questions or concerns about our refund policy, please don’t hesitate to reach out to our support team at hello@createspaceafrica.com. We’re here to help.