Customer Service Representative (Lagos State)
- Posted 2 weeks ago
- Nigeria
Job description
- Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with team members to improve customer satisfaction and service processes.
- Minimum of OND / HND / Bachelor’s degree in any field.
- 1–2 years’ proven experience in customer service, sales, or related roles.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and familiarity with CRM tools is a plus.
- Ability to work in a fast-paced environment and manage multiple priorities.
Skills required
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